Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Sarah & James London.

1. Accepted Payment Methods

At Sarah & James London, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Apple Pay, Paypal, Google Pay & Shop Pay.

All payments are processed in the United Kingdom Pounds (GBP).

2. Payment Processing

  • Payments must be completed at the time of purchase.

  • Orders will not be processed or shipped until full payment has been received.

  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Sarah & James London are in Pounds (GBP)

  • Prices are subject to change without notice.

  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • Sarah & James London uses SSL encryption and trusted payment gateways to ensure your transactions are secure.

  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.

  • Unauthorized chargebacks will be disputed.

  • If you experience any issues, please contact us first at info@sarahandjames-london.com for help.

6. Fraud Prevention

  • Sarah & James London reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.

  • Additional identity verification may be requested for high-value transactions.

7. Contact Information

Store Name: Sarah & James London
Business Name: Antona
Chamber of Commerce: 94731071

Warehouse Address: Croxley Business Park, Hatters Lane, Watford, WD18 8YH, United Kingdom
Business Address: Gerard Doustraat 123, Ede, Gelderland, 6717MJ, Netherlands

Email: info@sarahandjames-london.com
Phone: +44 7988579409

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (Europe/London)
Response Time: We aim to reply within 1 to 2 business days.