Find your answers here.
At Sarah & James London, we are happy to help. If you have any questions or need support, feel free to reach out to us at any time.
General information
Shipping & Delivery
Product information
Where is Sarah & James London located?
Sarah & James London is a United Kingdom -based business offering a curated selection of
high-quality products with shipping available within the United Kingdom.
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe,
please contact our support team.
How can I contact customer support?
You can reach our customer support team through the contact us page or by emailing us at info@sarahandjames-london.com
Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices and widest product selection.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information,
please check our Shipping Policy for details.
How can I track my order?
You can track your order through the Track your order page on our website.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Refund Policy.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Refund Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds
typically appear on your original payment method within 7 business days. See our Refund Policy.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item
within 30 days. For more information, see our Refund Policy.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund Policy.
